Intern Support Engineer

WealthOS is a cloud-native, core wealth management SaaS platform that is revolutionising the wealth management industry for clients in the UK, US, and Europe. We’re seeking a motivated Intern Support Engineer to join our dynamic Support Engineering Team through our comprehensive internship program designed to accelerate your career growth.

• Resolve Customer Issues - Quickly identify and solve technical problems while maintaining excellent service standards according to our SLA commitments.
• Manage Support Tickets - Use Jira Service Management to organize, prioritize, and track customer inquiries from start to resolution.
• Provide Outstanding Customer Service - Deliver friendly, professional support with a focus on solving problems on the first contact.
• Collaborate with Engineering Teams - Report bugs, suggest improvements, and work closely with developers to enhance our platform.
• Build Customer Relationships - Communicate with empathy and professionalism to create positive experiences for our clients.
• Share Knowledge - Contribute to our support documentation and help build resources that benefit the entire team.

• Strong Communication Skills - You can explain technical concepts clearly in both written and verbal communication.
• Customer-Focused Attitude - You genuinely enjoy helping people and have the patience to work through challenging situations.
• Technical Curiosity - You’re interested in learning about software, APIs, and technical troubleshooting.
• Positive Team Player - You bring enthusiasm and collaborate well with others.
• English Proficiency - You communicate fluently in English with confidence.

• Master Wealth Management - Gain deep insights into the financial services industry from experienced professionals.
• Develop Problem-Solving Skills - Learn systematic approaches to troubleshooting complex technical challenges.
• Experience Product Development - Work alongside engineering teams to understand how software products are built and improved.
• Build Customer-Centric Thinking - Develop skills in understanding user needs and delivering exceptional service.
• Work in Cross-Functional Teams - Collaborate with diverse teams in a fast-paced, innovative environment.